Terms of Service
Clear, fair terms that protect your creative work and establish our mutual responsibilities.
Agreement Overview
These Terms of Service ("Terms") govern your use of ChapterWise, a manuscript analysis service operated by Studio Phong ("we," "us," or "our"). By using our service, you agree to these terms. We've designed these terms to be fair to both writers and our platform.
Your Creative Ownership Rights
Full Ownership: You retain complete ownership and copyright of all manuscripts, stories, and creative content you upload.
No Claims: ChapterWise makes no claim to your intellectual property and never will.
Instant Deletion: You can delete your content at any time, and it will be permanently removed from our systems.
No Sharing: Your work is never shared, sold, or used for any purpose other than providing you analysis.
Our Service
What We Provide
- • AI-powered manuscript analysis
- • Character development insights
- • Plot structure analysis
- • Writing style feedback
- • Export tools for your analysis
Service Limitations
- • Analysis is AI-generated and advisory only
- • We don't guarantee specific outcomes
- • Service availability may vary
- • Credit-based usage system
- • File size and format limitations
Your Responsibilities
Acceptable Use
You agree to use ChapterWise only for legitimate manuscript analysis purposes. You will not:
- • Upload content that violates copyright or contains illegal material
- • Attempt to reverse engineer our analysis algorithms
- • Share account credentials or abuse our credit system
- • Use the service to harass, spam, or harm others
Content Responsibility
You confirm that you own or have the right to analyze any content you upload. You're responsible for ensuring your content doesn't violate any laws or third-party rights.
Credits and Payment
Credit System
ChapterWise operates on a credit-based system. Credits are consumed when you request manuscript analysis. Pricing is transparent and shown before each analysis.
Payment Terms
- • All payments are processed securely
- • Credits are non-refundable once purchased
- • Unused credits don't expire
- • Pricing may change with 30 days notice
Refund Policy
- • Technical failures: Full credit refund
- • Service unavailable: Credit restoration
- • Unsatisfactory analysis: Case-by-case review
- • Disputed charges: Contact support within 14 days
Data Protection Guarantees
Absolute Confidentiality
Your manuscripts are never shared, sold, or used for training AI models. We commit to absolute confidentiality of your creative work. Any violation of this commitment would constitute a material breach of these terms.
Standard Security
Basic protection measures
Instant Deletion
Permanent removal when deleted
No Human Access
Only automated analysis processing
Liability and Disclaimers
Service Disclaimer
ChapterWise provides analysis tools "as is." While we strive for accuracy, AI analysis is inherently subjective. We make no guarantees about the quality, accuracy, or usefulness of analysis results.
Limitation of Liability
Our liability is limited to the amount you paid for credits in the past 12 months, except in cases of:
- • Data breach: Unlimited liability for unauthorized disclosure of your manuscripts
- • Willful misconduct: If we intentionally violate these terms
- • Gross negligence: Reckless disregard for your data security
Account Termination
Your Right to Leave
- • Delete your account anytime
- • Download all your analysis data first
- • Immediate removal of all content
- • No questions asked policy
When We May Terminate
- • Violation of these terms
- • Fraudulent or abusive behavior
- • Extended service discontinuation
- • Legal requirements
Dispute Resolution
Our Commitment to Fair Resolution
We believe in resolving disputes fairly and quickly. Before any legal action, we commit to:
Step 1: Direct Contact
Email support for resolution within 48 hours
Step 2: Management Review
Escalation to management within 7 days
Step 3: Mediation
Independent mediation if needed
Changes to These Terms
We may update these terms occasionally. We will never change our core commitments about your creative ownership and data protection without your explicit consent. For other changes, we'll provide 30 days notice via email and in-app notifications.
Questions About These Terms
We're here to help clarify anything in these terms. Contact us anytime:
General Questions: support@chapterwise.app
Legal Questions: legal@chapterwise.app
Data Concerns: privacy@chapterwise.app
Response Time: Within 24 hours
Thank You for Using ChapterWise
By using our service, you acknowledge that you have read, understood, and agree to these Terms of Service. We're committed to supporting your creative journey while protecting your rights as a writer.